OnTrac TrackingNothing is stored — we just open the official OnTrac tracking page with your number filled in.. Coverage: United States.
Track an OnTrac (LaserShip) package.
To track a OnTrac package, enter your OnTrac tracking number above and we'll take you straight to OnTrac's official tracking page with the number filled in — free, with no sign-up. Tracking covers where your parcel is, its latest scan and the estimated delivery date.
How to track a OnTrac package
- 1Find your OnTrac tracking number — it's on your shipping receipt or the order/confirmation email.
- 2Paste the tracking number into the box above.
- 3Tap “Track package” — we open OnTrac's official tracking page with your number already filled in.
OnTrac tracking statuses explained
Not sure what your latest update means? Here's what the most common OnTrac tracking statuses tell you about where your parcel is and what happens next.
- Label created / pre-shipment
- OnTrac has the shipment details but hasn't physically scanned the parcel yet. It usually picks up and gets its first scan within a day.
- In transit
- Your parcel is moving between OnTrac sorting hubs and depots. This is the longest stage and can show the same update for a day or two between scans — that's normal.
- Out for delivery
- The parcel is loaded on the OnTrac delivery vehicle and is due to arrive today. Keep an eye out for a delivery window if OnTrac provides one.
- Delivered
- OnTrac has marked the parcel as delivered. If you can't see it, check around your door, with neighbours and household members, and allow a few hours, as the scan can post slightly early.
- Available for pickup
- The parcel is waiting at a OnTrac access point, locker or local office for you to collect — usually with ID or a collection code.
- Exception / delivery attempted
- Something interrupted delivery — nobody available, an address problem, or weather. OnTrac normally retries on the next working day or leaves collection instructions.
- Customs / held
- On international shipments the parcel is clearing customs or is held pending duties or paperwork. This can add several days and is outside OnTrac's direct control.
OnTrac services you can track
This tracker works for every OnTrac service that comes with a tracking number, including:
- OnTrac Ground
- Last-mile e-commerce delivery
- DirectPost
Where to find your OnTrac tracking number
OnTrac tracking numbers often begin with “C” or “D” followed by 14 digits. You'll find it in the retailer's shipping confirmation, as OnTrac handles last-mile delivery for many online stores.
Example format: C11000000000000
Why is my OnTrac parcel delayed or not updating?
OnTrac tracking only refreshes when the parcel is physically scanned, so it's normal for the status to sit unchanged for a day or two between facilities — especially over weekends, holidays and busy sale periods. A OnTrac parcel that looks “stuck in transit” is usually still moving; the next scan simply hasn't happened yet.
Common reasons for a OnTrac delay include high shipping volume, weather or transport disruptions, an incomplete or incorrect address, a missed delivery attempt, or customs clearance on international orders. If your OnTrac tracking hasn't updated for more than about five working days, or the estimated delivery date has clearly passed, contact OnTrac — or the seller you ordered from — with your tracking number to open an inquiry.
OnTrac tracking — FAQ
Can I track my OnTrac parcel internationally?
Yes. International OnTrac shipments are tracked the same way — enter your number above. Once a parcel leaves the origin country, updates can be less frequent and may pause during customs clearance before scans resume in the destination country.
OnTrac says delivered but I haven't received it — what should I do?
First check around your property, with neighbours and any household members, and allow a few hours in case the scan posted early. If it's still missing, contact OnTrac (or the seller) to open an inquiry — keep your tracking number handy.
Can I change or redirect my OnTrac delivery?
Many OnTrac services let you redirect, reschedule or leave delivery instructions from their official tracking page or app, often once the parcel is out for its first scan. Options vary by service and country — look for “manage delivery” on the OnTrac page we open for you.
How long does OnTrac delivery take?
It depends on the service and destination. Your estimated delivery date appears on OnTrac's official tracking page once the parcel gets its first scan.
What do OnTrac tracking statuses mean?
Common statuses are “label created”, “in transit”, “out for delivery” and “delivered”. “In transit” means it's moving between facilities; “out for delivery” means it's on the vehicle for delivery today.
Why is my OnTrac package not updating or stuck?
Tracking updates only at each scan, so it can pause for a day or two between facilities, in transit, or during customs on international shipments. If it hasn't moved for several days, contact OnTrac.
Can I track a OnTrac package without a tracking number?
Usually not — a tracking number from your receipt or shipping-confirmation email is required. Some carriers also let you track by reference once you're signed in to their own account.
Is the OnTrac tracker free?
Yes — completely free with no sign-up. We simply open OnTrac's official tracking page with your number filled in.
Is this the official OnTrac website?
No. RunFreeTools is a free tool that recognises your tracking number and sends you to OnTrac's official tracking page, where the live status comes straight from OnTrac.
Does OnTrac tracking work on mobile?
Yes — it works in any browser on phones, tablets and desktops, with nothing to install.
