Japan Post TrackingNothing is stored — we just open the official Japan Post tracking page with your number filled in.. Coverage: Japan.
Track a Japan Post / EMS item.
To track a Japan Post package, enter your Japan Post tracking number above and we'll take you straight to Japan Post's official tracking page with the number filled in — free, with no sign-up. Tracking covers where your parcel is, its latest scan and the estimated delivery date.
How to track a Japan Post package
- 1Find your Japan Post tracking number — it's on your shipping receipt or the order/confirmation email.
- 2Paste the tracking number into the box above.
- 3Tap “Track package” — we open Japan Post's official tracking page with your number already filled in.
Japan Post tracking statuses explained
Not sure what your latest update means? Here's what the most common Japan Post tracking statuses tell you about where your parcel is and what happens next.
- Label created / pre-shipment
- Japan Post has the shipment details but hasn't physically scanned the parcel yet. It usually picks up and gets its first scan within a day.
- In transit
- Your parcel is moving between Japan Post sorting hubs and depots. This is the longest stage and can show the same update for a day or two between scans — that's normal.
- Out for delivery
- The parcel is loaded on the Japan Post delivery vehicle and is due to arrive today. Keep an eye out for a delivery window if Japan Post provides one.
- Delivered
- Japan Post has marked the parcel as delivered. If you can't see it, check around your door, with neighbours and household members, and allow a few hours, as the scan can post slightly early.
- Available for pickup
- The parcel is waiting at a Japan Post access point, locker or local office for you to collect — usually with ID or a collection code.
- Exception / delivery attempted
- Something interrupted delivery — nobody available, an address problem, or weather. Japan Post normally retries on the next working day or leaves collection instructions.
- Customs / held
- On international shipments the parcel is clearing customs or is held pending duties or paperwork. This can add several days and is outside Japan Post's direct control.
Japan Post services you can track
This tracker works for every Japan Post service that comes with a tracking number, including:
- EMS (Express Mail Service)
- ePacket
- Yu-Pack
- International Parcel & Airmail
Where to find your Japan Post tracking number
Japan Post numbers are usually 13 characters — 2 letters, 9 digits and “JP” (e.g. EA123456789JP). It's on your posting receipt.
Example format: EA000000000JP
Why is my Japan Post parcel delayed or not updating?
Japan Post tracking only refreshes when the parcel is physically scanned, so it's normal for the status to sit unchanged for a day or two between facilities — especially over weekends, holidays and busy sale periods. A Japan Post parcel that looks “stuck in transit” is usually still moving; the next scan simply hasn't happened yet.
Common reasons for a Japan Post delay include high shipping volume, weather or transport disruptions, an incomplete or incorrect address, a missed delivery attempt, or customs clearance on international orders. If your Japan Post tracking hasn't updated for more than about five working days, or the estimated delivery date has clearly passed, contact Japan Post — or the seller you ordered from — with your tracking number to open an inquiry.
Japan Post tracking — FAQ
Can I track my Japan Post parcel internationally?
Yes. International Japan Post shipments are tracked the same way — enter your number above. Once a parcel leaves the origin country, updates can be less frequent and may pause during customs clearance before scans resume in the destination country.
Japan Post says delivered but I haven't received it — what should I do?
First check around your property, with neighbours and any household members, and allow a few hours in case the scan posted early. If it's still missing, contact Japan Post (or the seller) to open an inquiry — keep your tracking number handy.
Can I change or redirect my Japan Post delivery?
Many Japan Post services let you redirect, reschedule or leave delivery instructions from their official tracking page or app, often once the parcel is out for its first scan. Options vary by service and country — look for “manage delivery” on the Japan Post page we open for you.
How long does Japan Post delivery take?
It depends on the service and destination. Your estimated delivery date appears on Japan Post's official tracking page once the parcel gets its first scan.
What do Japan Post tracking statuses mean?
Common statuses are “label created”, “in transit”, “out for delivery” and “delivered”. “In transit” means it's moving between facilities; “out for delivery” means it's on the vehicle for delivery today.
Why is my Japan Post package not updating or stuck?
Tracking updates only at each scan, so it can pause for a day or two between facilities, in transit, or during customs on international shipments. If it hasn't moved for several days, contact Japan Post.
Can I track a Japan Post package without a tracking number?
Usually not — a tracking number from your receipt or shipping-confirmation email is required. Some carriers also let you track by reference once you're signed in to their own account.
Is the Japan Post tracker free?
Yes — completely free with no sign-up. We simply open Japan Post's official tracking page with your number filled in.
Is this the official Japan Post website?
No. RunFreeTools is a free tool that recognises your tracking number and sends you to Japan Post's official tracking page, where the live status comes straight from Japan Post.
Does Japan Post tracking work on mobile?
Yes — it works in any browser on phones, tablets and desktops, with nothing to install.
